Refund Policy

At FixRide, we are committed to delivering reliable repairs and transparent service. We stand behind the quality of our work and the parts we install. We also understand that questions may arise about charges or service outcomes. This Refund Policy explains the conditions, procedures, and exceptions regarding refunds or adjustments for services purchased from FixRide.

General Policy Overview

Repairs and maintenance services are performed with care and are based on the vehicle condition at the time of service. Because automotive work involves diagnostics, labor, and parts, refunds or replacements are available only under the specific conditions outlined below. Each request is evaluated individually with fairness and safety in mind.

Eligibility for Refund or Adjustment

Refunds or service adjustments may be issued under the following circumstances:

• If the service performed was substantially different from the approved estimate.
• If a repair-related issue is verified within the stated warranty period for parts or labor.
• If the wrong part was installed due to our error.
• If payment was collected but the service could not be completed as agreed.
• If an appointment is canceled before work or diagnostics begin, subject to timing.

Non-Refundable Situations

Refunds will not be granted in the following cases:

• When labor has been completed and the vehicle is returned to the owner.
• When issues result from unrelated failures, misuse, or lack of maintenance.
• When diagnostic time has been spent and findings were provided.
• When parts were specially ordered or customized for your vehicle.
• When requests are made beyond the applicable reporting or warranty period.

Refund Process

Refund evaluations are based on the service record, inspection results, and communication history. Approved refunds are issued to the original method of payment within a reasonable timeframe. In some cases, store credit or a corrective service may be offered instead of a monetary refund. We aim to resolve concerns promptly and professionally.

Order Cancellations

Appointments can be canceled without charge prior to the start of diagnostics or labor. Once work begins or parts are ordered, cancellations may incur fees to cover time or materials. We encourage customers to review estimates and confirm approval before service begins to avoid inconvenience.

Customer Responsibility

Customers are responsible for providing accurate vehicle information, authorizing repairs clearly, and reviewing the final invoice upon pickup. Any discrepancies should be reported promptly so we can investigate and respond fairly. We also recommend keeping service records for warranty support.

Commitment to Quality and Fairness

At FixRide, we take pride in honest diagnostics, skilled workmanship, and respectful customer care. This policy is designed to maintain transparency and trust between our shop and our customers while ensuring safe and reliable outcomes for every vehicle we service.